When you utilize the Services, we may collect certain information directly from you that you provide to us, as well as information that is automatically or passively collected from other sources, such as from your browser or device. Providing this information is voluntary, which we use internally and with Fetch partners. All information collected while using this Site or for the Services shall be referred to as “Collected Information.” Collected Information means personal information that you provide to us, as well as information that is automatically or passively collected from other sources, such as from your browser or device, and includes the following information:
Fulfilling Orders and Operation of Services. The personal information you provide, in combination with other Collected Information, will be used to fulfil your orders as well as to operate the Site, improve the quality of the Site, and provide you with a better experience. Specifically, it may be used to: (i) provide you with important information about your products or the Service, including updates, notifications, and product announcements; (ii) diagnose problems with the Site; (iii) provide and improve functionality and user-friendliness of the Site; and (iv) better understand your needs and interests, and personalize and improve your experience. Additionally, in the event Fetch sells or transfers some or all of its assets, the Collected Information may be disclosed, and your personally identifiable information may be among those assets transferred.
Communication with you. We may use Collected Information for communications with you, such for as sending confirmation emails, authenticating your purchases, and for marketing of our Services to you. We may also distribute from time to time stories of interest related to dog health and well-being via the email address you provide to us. If you no longer wish to receive this information from us, you may unsubscribe by following the instructions in the email.
Security Compliance. We use Collected Information to monitor and analyze use of the Services, to reduce fraud, software piracy, and protect our users and customers, and verify a username and administer your use of the Services.
Aggregated Information. Fetch may disclose certain Collected Information in the form of aggregate data regarding user behavior, which do not identify any individual user.
Google, Stripe, and their affiliates are referred to as “Service Providers.”
Fetch would like to send you information about our products and services that we think you might like. If you are receiving marketing from us, you may always opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes.
To help protect your personal information, all payment transactions are made through a third-party provider and are not stored or processed on our servers.
Non-sensitive information (for example, your email address) may be transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We keep the Collected Information for no longer than is necessary for the purposes for which it was collected. The length of time we retain the Collected Information is determined by operational and legal considerations.
The Services are not directed at children and we have no intention of collecting information from young people. If we become aware that information from a child under 13 has been collected without the consent of such child’s parent or guardian, we will use all reasonable efforts to delete such information.
Complaints and Disputes. If you have a complaint about our handling of your personal information, or other Collected Information, please let us know about the complaint and we will attempt to resolve the issue. If we are unable to resolve the issue to your satisfaction and you feel that your rights under GDPR or applicable law have been infringed, you have the right to seek a judicial remedy. If we become aware of any unauthorized access to your personal information, we will inform you at the earliest practical opportunity once we have established what was accessed and how it was accessed.